Aromatherapy Products & Services FAQ

Aromatherapy Products & Services Frequently Asked Questions

Your Questions, Answered

Here is a comprehensive resource designed to address common inquiries about our offerings. The aromatherapy products & services guide clarifies product features, pricing, availability, shipping, order status, and services, ensuring you have all the information needed to make informed decisions. Whether you’re a new customer or looking to deepen your understanding, this FAQ is here to help you navigate your experience with us smoothly.

What is the range of your products?

We carry a wide range of natural, organic, and green Incense products in 6 categories: Natural Incense Sticks, Church Incense Sticks, Chakras Incense Sticks, Natural Incense Cones, Natural & Organic Essential Oils, and Hand-made all types of Incense Burners and Incense Holders.

What are your best sellers?

We carry top-notch products and brands that guarantee customer satisfaction. Our online store ensures that all visitors can find what they need. For a general list of best sellers, scroll down to the homepage to browse your Best-selling items under the Featured menu navigation. Please note that these products change depending on sale inventory and seasons.

What makes Remedium unique?

Our goal is to make your shopping experience simple and easy. We also ensure that our products and brands are the best in the market. Our mission is to be your one-stop online store for all-natural, organic, and green Incense products. We evaluate and update our website, blog, and product list so we’re never behind on your needs.

What is your blog about?

Our blog is dedicated to you; our customers are our have for discussing issues and topics that are important to you. We update our blog regularly and invite all our readers to join our Newsletter, comment, share ideas and tips, and ask questions. Some topics include toxin-free Incense sticks, natural essential oils, the benefits of many incense sticks and cones, and so forth. We believe that awareness is critical. Therefore, our blog offers a space for conversation and hopeful, positive change.

How much do I pay for Shipping?

$16.97 for all orders in Canada – Ontario.
$26.97 for all orders in Canada – all other provinces except Northwest Territories, Nunavut, and Yukon Territory provinces.
$28.97 for all orders in Canada – Northwest Territories, Nunavut, Yukon Territory.
$29.97 for all orders from the United States of America.

Important note: We also have a LOCAL PICKUP OPTION—you don’t pay for shipping and can schedule a pickup from our warehouse!

Which countries do you ship to?

Remedium accepts shipping orders to Canada and the United States, including the USA mainland 48 states, Alaska and Hawaii, and APO (army post office) and FPO (fleet post office) boxes.

Do you have a return policy?

Yes. If you are not completely happy with your purchase, you can return the item(s) in its original condition within ten days of shipment. All returned products must be undamaged, in the original packaging, and able to be re-sold. To receive the shipping address, please email contact@Remedium.co the following information: INVOICE#, ORDER#, SKU#, and UPC#.

Visit our Return Policy for more details.

Please note: The customer must pay the return shipping cost unless the product arrives damaged, which we will cover.

Please contact us if you have any other questions or concerns.

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